Paid support
有料サポート yūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
Dictionary
Related guides
Chat supportチャットサポートchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Phone support電話サポートdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
Smartphone classスマホ教室sumaho kyōshitsu
A short lesson, usually free and run by a carrier or a local government, that teaches smartphone basics — calls and messaging, camera, maps, cashless payment, video calls, security and scam awareness.
Store support店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportWEBお申込みサポートweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.