ahamo
An online-focused plan on the NTT DOCOMO network. What you can do directly, and how store help actually works.
It runs on the DOCOMO network, but DOCOMO shops do not handle it the way they handle a standard DOCOMO plan — the counter cannot simply process ahamo for you.
Key facts
Support level
How store help actually works
This is the part that is most often misunderstood.
Normal store procedure
ahamo paid web assistance
Can I choose ahamo immediately?
You can apply for ahamo directly — as a new contract or by MNP. You do NOT have to sign a standard DOCOMO plan first and then switch. That said, the exact steps can differ depending on the application route, the shop, how you buy the device, and any campaign, so some cases need extra procedures.
Can a shop handle my plan?
“Where you can sign up” and “where you get support” are two different questions.
Application
Where the contract is actually created.
ahamo: the contract is an online application, even if a shop helps you do it.
Support
Where you can get help before and after.
ahamo: day-to-day support is website, app and chat.
Good to know
- At DOCOMO shops, paid services such as "ahamo WEB application support" and "ahamo WEB procedure support" may be offered: staff sit with you while YOU operate the ahamo site. This is assistance, not a full counter procedure, and a service fee applies.
- Day-to-day support is designed around the website, the app and chat. There is no standard DOCOMO call-centre channel for ahamo.
- The service area is based on DOCOMO's network, but supported functions, congestion controls and support channels differ from standard DOCOMO plans.