povo2.0
Online-focused planau (KDDI)
A self-service plan on the au network. Almost everything happens in the app.
Menus, labels and guide explanations are available in the selected language. Carrier names, plan names and other proper nouns may remain in their official form.
It runs on the au network, but au shops and UQ spot do not sell or support it the way they handle a standard au plan.
Important: this plan is mainly self-service, online.
au shops and UQ spot do not provide standard counter support for povo2.0. Everything — sign-up, plan, payment, support — happens in the app or on the website.
Support at a glance
StoreNot available
PhoneNot availableNot a standard support channel
AppMain channelMain management method
ChatAvailable
Key facts
Networkau network
ApplicationPrimarily online — website and app
New contractAvailable online
MNPAvailable online
Changement de forfaitAvailable online
Support level
In-store procedureNo store support
Assistance en magasinNot available
Online supportAvailable
Phone supportNot available
Chat supportMain channel
Setup helpNot available
Recommended forPeople who are fully comfortable doing everything themselves in an app, and who add data 'toppings' as needed rather than paying a fixed monthly fee.
Can I choose povo2.0 immediately?
Oui
You apply for povo2.0 yourself through the app or website — new contract or MNP. There is no counter procedure. If you want in-person help, povo is not the plan for that.
Where you can sign up
All routes lead to the app.
WebsiteOui
Official appOui
Carrier shopNon
Electronics storeNon
PhoneNon
Good to know
- Everything is managed in the povo app: plan, toppings, payment, support.
- Support is chat / web based. au shops and UQ spot do not provide standard counter support for povo2.0.
- There is no standard phone (call-centre) support channel.
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