Paid support
有料サポート yūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
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Related guides
Chat supportチャットサポートchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Phone support電話サポートdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
스마트폰 교실スマホ教室sumaho kyōshitsu
일반적으로 이동통신사 또는 지방 정부에서 무료로 제공하는 짧은 강의로 통화 및 메시지, 카메라, 지도, 무현금 결제, 화상 통화, 보안 및 사기 인식 등 스마트폰 기본 사항을 가르칩니다.
매장 지원店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportWEBお申込みサポートweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.