Online Plans

Online only / online-dedicated

A plan where application, account management and support happen mainly or entirely online.

"Online only" describes how a plan is run, not just how you buy it. Depending on the plan, several different things may be online-only:

  • Application — you sign up on a website or app, not at a counter.
  • Support — questions are answered by chat or web form, not by a shop or a phone line.
  • Troubleshooting — when something breaks, you work through it yourself with online guides or chat.
  • Plan changes — you change options yourself in the app.
  • SIM activation — you switch the line over yourself, following on-screen steps.
  • A shop may still 'help' with an online-only plan, but that help is often a paid service where staff guide you while you operate your own account.
ApplicationWebsite / app
SupportChat / web
TroubleshootingSelf-service guides
Plan changesIn the app
SIM activationYou do it
For an online-only plan, each of these may be something you handle yourself.
Price is not the whole story

A cheaper plan can cost you more time and stress if you cannot get help in a language you understand. Every plan page shows a Support Level — not just a price.

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