povo2.0
Online-focused planau (KDDI)
A self-service plan on the au network. Almost everything happens in the app.
Menus, rótulos e explicações dos guias estão disponíveis no idioma selecionado. Nomes de operadoras, planos e outros nomes próprios podem permanecer na forma oficial.
It runs on the au network, but au shops and UQ spot do not sell or support it the way they handle a standard au plan.
Important: this plan is mainly self-service, online.
au shops and UQ spot do not provide standard counter support for povo2.0. Everything — sign-up, plan, payment, support — happens in the app or on the website.
Support at a glance
StoreIndisponível
PhoneIndisponívelNot a standard support channel
AppMain channelMain management method
ChatDisponível
Key facts
Networkau network
ApplicationPrimarily online — website and app
New contractAvailable online
MNPAvailable online
Mudança de planoAvailable online
Support level
In-store procedureNo store support
Suporte da lojaIndisponível
Online supportDisponível
Phone supportIndisponível
Chat supportMain channel
Setup helpIndisponível
Recommended forPeople who are fully comfortable doing everything themselves in an app, and who add data 'toppings' as needed rather than paying a fixed monthly fee.
Can I choose povo2.0 immediately?
Sim
You apply for povo2.0 yourself through the app or website — new contract or MNP. There is no counter procedure. If you want in-person help, povo is not the plan for that.
Where you can sign up
All routes lead to the app.
WebsiteSim
Official appSim
Carrier shopNão
Electronics storeNão
PhoneNão
Good to know
- Everything is managed in the povo app: plan, toppings, payment, support.
- Support is chat / web based. au shops and UQ spot do not provide standard counter support for povo2.0.
- There is no standard phone (call-centre) support channel.
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