New Contract vs Upgrade vs MNP vs Plan Change
Four procedures people mix up. A side-by-side comparison.
Menus, labels and guide explanations are available in the selected language. Carrier names, plan names and other proper nouns may remain in their official form.
Four procedures, side by side
New Contract
- ผู้ให้บริการ
- New
- Number
- Usually new
- อุปกรณ์
- Optional
Device Upgrade
- ผู้ให้บริการ
- Same
- Number
- Same
- อุปกรณ์
- New
MNP
- ผู้ให้บริการ
- Changes
- Number
- Kept
- อุปกรณ์
- Optional
Plan Change
- ผู้ให้บริการ
- Same group
- Number
- Same
- อุปกรณ์
- Unchanged
Plan Change is not the same as MNPMNP changes your carrier and keeps your number. Plan Change keeps your carrier or brand group and only swaps the pricing plan. Different teams, different rules.
Changing plans within the same mobile group
Same company from the outside — different teams and rules inside.
Main brandFull store support, higher price
Online-focused planSame network, online procedures
Low-cost brand / sub-brandOwn shops or online, lower price
One plan can have several routes in
Direct online application
You sign up on the plan's website or app.
MNP switch-in
You apply as an MNP customer, keeping your number.
Plan change from an existing line
You already have a line in the same group and switch plan in the app.
In-store web assistance
Staff help you operate the online application. A fee may apply.
Some electronics-store counters
A limited set of shops may accept applications for certain brands.
Related guides