Phone support
電話サポート denwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
词典
Related guides
Chat supportチャットサポートchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Paid support有料サポートyūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
智能手机类スマホ教室sumaho kyōshitsu
简短的课程，通常由运营商或地方政府免费举办，教授智能手机基础知识——通话和消息、相机、地图、无现金支付、视频通话、安全和诈骗意识。
店铺支持店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportWEBお申込みサポートweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.