povo2.0
Online-focused planau (KDDI)
A self-service plan on the au network. Almost everything happens in the app.
菜单、标签和指南说明均以所选语言显示。运营商名称、套餐名称及其他专有名称可能保留官方写法。
It runs on the au network, but au shops and UQ spot do not sell or support it the way they handle a standard au plan.
Important: this plan is mainly self-service, online.
au shops and UQ spot do not provide standard counter support for povo2.0. Everything — sign-up, plan, payment, support — happens in the app or on the website.
Support at a glance
Store不可用
Phone不可用Not a standard support channel
AppMain channelMain management method
Chat可用
Key facts
Networkau network
ApplicationPrimarily online — website and app
New contractAvailable online
MNPAvailable online
套餐变更Available online
Support level
In-store procedureNo store support
店铺支持不可用
Online support可用
Phone support不可用
Chat supportMain channel
Setup help不可用
Recommended forPeople who are fully comfortable doing everything themselves in an app, and who add data 'toppings' as needed rather than paying a fixed monthly fee.
Can I choose povo2.0 immediately?
是的
You apply for povo2.0 yourself through the app or website — new contract or MNP. There is no counter procedure. If you want in-person help, povo is not the plan for that.
Where you can sign up
All routes lead to the app.
Website是的
Official app是的
Carrier shop不
Electronics store不
Phone不
Good to know
- Everything is managed in the povo app: plan, toppings, payment, support.
- Support is chat / web based. au shops and UQ spot do not provide standard counter support for povo2.0.
- There is no standard phone (call-centre) support channel.
Related guides