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Support

Paid support

Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.

Dictionary

Related guides

Chat supportchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Phone supportdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
Smartphone-Klassesumaho kyōshitsu
Eine kurze Lektion, die in der Regel kostenlos ist und von einem Mobilfunkanbieter oder einer Kommunalverwaltung durchgeführt wird und die Grundlagen des Smartphones vermittelt – Anrufe und Nachrichten, Kamera, Karten, bargeldloses Bezahlen, Videoanrufe, Sicherheit und Betrugsbewusstsein.
Store-Unterstützungtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.
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