Paid support
有料サポート yūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
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Chat supportチャットサポートchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Phone support電話サポートdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
Cours sur smartphoneスマホ教室sumaho kyōshitsu
Une courte leçon, généralement gratuite et dispensée par un opérateur ou une administration locale, qui enseigne les bases du smartphone : appels et messagerie, appareil photo, cartes, paiement sans numéraire, appels vidéo, sécurité et sensibilisation aux escroqueries.
Assistance en magasin店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportWEBお申込みサポートweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.