Japan Phone GuideMobile phones in Japan, made simple.
Support

Cours sur smartphone

Une courte leçon, généralement gratuite et dispensée par un opérateur ou une administration locale, qui enseigne les bases du smartphone : appels et messagerie, appareil photo, cartes, paiement sans numéraire, appels vidéo, sécurité et sensibilisation aux escroqueries.

Les magasins Carrier organisent des sessions pour débutants et thématiques, souvent de 30 à 60 minutes, parfois en tête-à-tête ; les gouvernements locaux et les centres communautaires les détiennent également. Ils s'adressent aux nouveaux utilisateurs et aux utilisateurs plus âgés, mais sont ouverts à tous, et certains sites peuvent organiser une assistance dans un japonais plus simple. Il est habituel de réserver à l'avance car les places sont limitées.

Un cours ne remplace pas le support après-vente concernant votre propre contrat ou un problème d'appareil, et le personnel qui gère un cours ne traitera normalement pas les modifications du contrat. Si votre objectif est d'aider à configurer un téléphone que vous venez d'acheter, renseignez-vous plutôt sur le service de configuration initiale payant du magasin ; s’il s’agit d’apprendre à utiliser des fonctionnalités, le cours est le bon endroit.

Dictionary

Related guides

Chat supportchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Paid supportyūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
Phone supportdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
Assistance en magasintentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.

Sources

Japan Phone Guide

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The information here is shared in good faith but may be incomplete, out of date or wrong. Use it at your own risk: no responsibility or compensation is accepted for any loss, cost or disadvantage arising from this content or from anything done based on it. Always confirm with the official source — and, where it matters, a qualified professional — before you decide.

Plan names, prices and conditions were checked against the linked official sources as of 2026-08-29 (JST). Terms can change; confirm the official page before applying.

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© 2026 Japan Phone Guide. Official source: 総務省 / MIC.