Which procedure do you need?
Answer up to four yes / no questions. This does not collect any personal data.
Menus, labels and guide explanations are available in the selected language. Carrier names, plan names and other proper nouns may remain in their official form.
When you go to a Japanese phone shop or apply online, the first thing that decides everything else is which procedure you actually need. People often ask for the wrong one and waste a trip.
- New contract — a brand-new line, usually with a new phone number.
- MNP — move to a different carrier and keep your current number.
- Device upgrade — stay with your carrier and number, get a new phone.
- SIM change — same carrier, number and phone, only the SIM changes (for example physical SIM to eSIM).
- प्लान बदलना — stay with the same carrier or brand group, change only the pricing plan. This is not the same as MNP.
The four short questions below (yes / no) point you to the right one. No personal data is collected.