Activation, setup, your first bill, and — most importantly — where to go when you need help.
मेनु, लेबल र गाइडका व्याख्या चयन गरिएको भाषामा उपलब्ध छन्। क्यारियर, योजना र अन्य विशेष नामहरू आधिकारिक रूपमै देखिन सक्छन्।
पछिल्लो जाँच: 2026-08-29 (JST)आवेदन तरिका र सहयोग विकल्प परिवर्तन हुन सक्छन्। आवेदन गर्नुअघि सधैं पछिल्लो आधिकारिक जानकारी जाँच्नुहोस्।
The first week
SIM / eSIM activation
Initial phone setup
Account & carrier app setup
Check your first monthly bill
Save your contract details
Know where to ask for support
Carrier telephone and support contacts
The number, call charge and available hours depend on both the brand and the purpose. Tap a number on a phone to call, and confirm the latest details on the linked official page.
151, 157, 113 and 116 are not universal numbersA short code works only from the corresponding carrier line. The same digits can have a different meaning or charge on another brand. For example, DOCOMO's 151 is free, while Y!mobile's 151 is generally charged.
पछिल्लो जाँच: 2026-08-29 (JST)आवेदन तरिका र सहयोग विकल्प परिवर्तन हुन सक्छन्। आवेदन गर्नुअघि सधैं पछिल्लो आधिकारिक जानकारी जाँच्नुहोस्।
Prepare before callingHave the contract phone number, contract holder's name, four-digit network PIN and account ID ready. Never tell an operator your My Number card password, driving-licence PIN or a one-time SMS code.
Language support
Multilingual numbers are included above where the carrier publishes them.
DOCOMO publishes one multilingual toll-free number for English, Portuguese, Chinese and Spanish. UQ mobile publishes separate toll-free numbers for eight languages, including English, Tagalog, Vietnamese and Nepali. Rakuten Mobile also publishes an English-support number. For brands without a multilingual voice desk, use official chat or web guidance with a translation tool, or reserve a shop that confirms language support.
