Web procedure support
WEBお手続きサポート web o-tetsuzuki sapōto
A paid in-store service where staff help you carry out an online change (for example a plan change or MNP) that you operate yourself.
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Chat supportチャットサポートchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Paid support有料サポートyūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
Phone support電話サポートdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
Aula de smartphonesスマホ教室sumaho kyōshitsu
Uma aula curta, geralmente gratuita e ministrada por uma operadora ou governo local, que ensina noções básicas de smartphones – chamadas e mensagens, câmera, mapas, pagamento sem dinheiro, videochamadas, segurança e conscientização sobre fraudes.
Suporte da loja店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.