සාප්පු සහාය පැහැදිලි කිරීම

Common questions

Does “store support available” mean the shop can do everything?

Not necessarily. It can mean four different things: a full in-store procedure, staff-assisted online sign-up, paid in-store assistance, or no store procedure at all with support only by chat and app. Ask which one applies to the specific plan you want.

Can I get in-store help for an online-only plan?

Sometimes a shop will help you complete the online application, but day-to-day support for those plans comes from chat, the app and the website, not a counter. Some shops charge a fee for that help. “Where you can sign up” and “where you get support” are two different questions.

Is in-store help ever charged?

Yes. Some plans and shops charge a fee for assistance even inside a carrier shop. Ask “is there a fee for help?” before you choose the plan, not after.

What exactly should I ask a shop before choosing a plan?

“Can this store complete the procedure for this plan, or would I be doing it myself? Is there a fee for help?” Ask before you commit to the plan, because the answer can change which plan is right for you.