Chat support
チャットサポート chatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
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Paid support有料サポートyūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
Phone support電話サポートdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
Lezione sullo smartphoneスマホ教室sumaho kyōshitsu
Una breve lezione, solitamente gratuita e gestita da un operatore telefonico o da un ente locale, che insegna le nozioni di base sugli smartphone: chiamate e messaggistica, fotocamera, mappe, pagamenti senza contanti, videochiamate, sicurezza e consapevolezza delle truffe.
Supporto al negozio店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportWEBお申込みサポートweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.