Chat support
チャットサポート chatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
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Paid support有料サポートyūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
Phone support電話サポートdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
Smartphone klassスマホ教室sumaho kyōshitsu
En kort lektion, vanligtvis gratis och drivs av en operatör eller en lokal myndighet, som lär ut smarttelefonens grunder – samtal och meddelanden, kamera, kartor, kontantlös betalning, videosamtal, säkerhet och bedrägerimedvetenhet.
Butikssupport店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportWEBお申込みサポートweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.