Phone support
電話サポート denwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
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Related guides
Chat supportチャットサポートchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Paid support有料サポートyūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
Smartphone klassスマホ教室sumaho kyōshitsu
En kort lektion, vanligtvis gratis och drivs av en operatör eller en lokal myndighet, som lär ut smarttelefonens grunder – samtal och meddelanden, kamera, kartor, kontantlös betalning, videosamtal, säkerhet och bedrägerimedvetenhet.
Butikssupport店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.
Web application supportWEBお申込みサポートweb o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.