Web application support
WEBお申込みサポート web o-mōshikomi sapōto
A paid in-store service where staff help you complete an online sign-up that you operate yourself.
Some DOCOMO shops offer this for ahamo. The key point: the contract is still an online application. Staff are guiding your hands, not processing a counter contract. A service fee applies.
用語辞典
関連ガイド
Chat supportチャットサポートchatto sapōto
Text-based help through a website widget or a messaging app. The main support channel for many online-focused plans.
Paid support有料サポートyūryō sapōto
Assistance that costs a service fee — often for setup, data transfer, or guiding you through an online application.
Phone support電話サポートdenwa sapōto
A telephone help line. Some online-focused plans do not offer this as a standard channel.
スマホ教室スマホ教室sumaho kyōshitsu
通話とメッセージング、カメラ、地図、キャッシュレス決済、ビデオ通話、セキュリティ、詐欺への注意など、スマートフォンの基本を教える短いレッスンで、通常は通信事業者または地方自治体が無料で実施します。
店頭サポート店頭サポートtentō sapōto
Help you can get by visiting a physical shop. Its meaning ranges from 'staff do everything' to 'paid help while you do it yourself'.