ahamo
オンライン中心プランNTT DOCOMO
NTTドコモのネットワークを使うオンライン中心プラン。直接できることと、店頭サポートの実際の仕組み。
メニュー、ラベル、ガイド本文は選択した言語で表示されます。キャリア名・プラン名などの固有名詞は公式表記のまま表示されることがあります。
It runs on the DOCOMO network, but DOCOMO shops do not handle it the way they handle a standard DOCOMO plan — the counter cannot simply process ahamo for you.
Key facts
通信ネットワークNTT DOCOMO network
申込みPrimarily online — website and app
新規契約オンラインで対応
MNPオンラインで対応
プラン変更オンラインで対応
サポートレベル
店頭での手続き有料の店頭サポート
店頭サポート一部のみ
オンラインサポート対応あり
電話サポート一部のみ
チャットサポート対応あり
初期設定サポート有料
向いている人People who are comfortable applying and managing their account online, and who mainly want chat or web support.
How store help actually works
This is the part that is most often misunderstood.
Normal store procedure
Customer
Staff handle the procedure at the counter
Contract processed
ahamo paid web assistance
Customer
Customer operates the ahamo website
Store staff assist the customer's operation
Online procedure completed
At DOCOMO shops, paid services such as "ahamo WEB application support" and "ahamo WEB procedure support" may be offered: staff sit with you while YOU operate the ahamo site. This is assistance, not a full counter procedure, and a service fee applies.
Can I choose ahamo immediately?
可
You can apply for ahamo directly — as a new contract or by MNP. You do NOT have to sign a standard DOCOMO plan first and then switch. That said, the exact steps can differ depending on the application route, the shop, how you buy the device, and any campaign, so some cases need extra procedures.
このショップで手続きできますか？
「申し込める場所」と「サポートを受けられる場所」は別です。
Website可
Official app可
Carrier shop有料の店頭サポート
Electronics store場合による
Phone不可
申込み
実際に契約が成立する場所。
ahamo: the contract is an online application, even if a shop helps you do it.
サポート
契約前後に助けを受けられる場所。
ahamo: day-to-day support is website, app and chat.
Good to know
- At DOCOMO shops, paid services such as "ahamo WEB application support" and "ahamo WEB procedure support" may be offered: staff sit with you while YOU operate the ahamo site. This is assistance, not a full counter procedure, and a service fee applies.
- Day-to-day support is designed around the website, the app and chat. There is no standard DOCOMO call-centre channel for ahamo.
- The service area is based on DOCOMO's network, but supported functions, congestion controls and support channels differ from standard DOCOMO plans.
関連ガイド